Privacy Policy

At Mega Alpha, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have when using our platform.

 

By using our services, you agree to the practices described in this policy.

 

1. Information We Collect

1.1 Personal Information

When you sign up for an account, make a purchase, or interact with our platform, we may collect:

Name, email address, and phone number.

Payment details (processed securely through third-party payment providers).

Profile photo and other account details you choose to provide.

 

1.2 Location Data

We collect location information from your device in the following ways:

Precise Location (GPS):

Collected while the app is active to assign nearby ride requests, roadside assistance, or parcel delivery tasks, provide accurate navigation, and show your real-time location to customers during active trips.

Approximate Location (network-based):

Used to improve service availability, determine coverage areas, and suggest nearby offers.

Background Location:

May be collected when the app is closed or running in the background, but only during active service requests, to enable continuous trip tracking and customer updates.

Purpose of Location Data Collection:

Assigning service requests near you.

Real-time navigation and trip progress updates.

Ensuring customer and driver safety.

Improving route efficiency and service quality.

Sharing of Location Data:

We do not sell location data. Location information may be shared only with:

Customers, drivers, or service providers involved in your request.

Service partners assisting in navigation, mapping, or delivery tracking.

Authorities, if required by law for safety or legal compliance.

You can disable location sharing in your device settings, but this may prevent the app from functioning properly.

 

1.3 Usage Information

We automatically collect information about how you use our platform, including:

Pages or features you access.

Search queries, preferences, and interactions.

App performance and error reports.

 

1.4 Cookies and Tracking Technologies

We use cookies, device identifiers, and similar technologies to:

Maintain your session.

Remember your preferences.

Analyze usage and improve performance.

 

2. How We Use Your Information

We use the collected information to:

Provide and operate our services.

Match you with relevant service requests.

Process payments and transactions.

Personalize your experience and recommendations.

Communicate with you about updates, offers, and important service alerts.

Improve and optimize our app and operations.

Ensure safety and prevent fraud.

 

3. Data Sharing and Disclosure

We may share your information in the following cases:

With Customers or Service Providers:

To fulfill service requests, facilitate communication, and provide accurate trip updates.

With Third-Party Service Providers:

Such as payment processors, cloud storage providers, analytics services, and mapping/navigation services.

For Legal Reasons:

If required by law, regulation, or government request.

We never sell your personal or location data to unaffiliated third parties.

 

4. Data Retention

We retain personal information only as long as necessary to:

Provide the services.

Meet legal or regulatory requirements.

Resolve disputes and enforce our agreements.

 

5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no internet transmission or storage system can be guaranteed 100% secure.

 

6. Your Rights and Choices

You may:

Access, update, or delete your personal information through your account settings.

Opt out of promotional communications via the unsubscribe link or settings.

Restrict location tracking in your device settings (note: core features may not work without it).

Request a copy of your data or deletion of your account by contacting us.

 

7. Third-Party Links

Our platform may contain links to other websites or services. We are not responsible for the privacy practices of those third parties.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and the updated date will be shown at the top.

 

9. Contact Us

If you have questions about this Privacy Policy or your data, you can reach us at: